FAQ
Here you will find a selection of our most commonly asked questions regarding Mobility Scooters and powerchairs. Remember, we are here to help, so please do contact us with any questions at all, as we would love to help.
Q. Can I drive my scooter on a public highway?
A. Yes, but you will need to register your mobility scooter (if an 8-mph road-legal version) with the DVLA in the same way as a car. We can do this free of charge for you. Simply contact us via email or telephone after purchase and let us do all the paperwork!
Please note: Only 8mph scooters with indicators, lights, a hooter, and at least one rear-view mirror are allowed on the road. Any scooter below 8mph is not for public highway use.
Q. Do I need a driving licence?
A. No, you are not required to have a driving licence to use a Mobility Scooter on the road.
Q. Do I need Insurance?
A. No, you are not legally required, like a car, to have insurance, but it is recommended. We can arrange the Insurance from as little as £91.00 per year, and it covers, amongst other things, £3m public liability!
Q. Do I need to tax my mobility scooter?
A. Yes, even though mobility scooters are exempt from payment (yay!), you still need to tax it online in the same way as a motor vehicle. Please note that if you have asked us to organise a V5 logbook for you (we do this free of charge), we will automatically tax your scooter for 1 year.
Q. What type of mobility scooters are aircraft-friendly?
A. Most, if not all, the smaller auto or manual folding mobility scooters are aircraft friendly that has a 12ah and under Lithium Ion battery. Please check first with your airline to make sure before travelling. All other small-type mobility scooters have sealed gel-type AGM batteries, which also should be acceptable with most airlines (always ask the airline, as not all companies have the same rules).
Q. What is Class 2 & Class 3?
A. Class 2 scooters are smaller, max out at 4 mph, and are meant for pavements. Class 3 scooters can travel up to 8 mph and have road-legal features (like lights, indicators, and horns) but can only go 4 mph on pavements.
Q. What is VAT Relief, and do I qualify?
A. If you have a long-term medical condition such as Arthritis, for example, you qualify to buy a mobility scooter or powerchair VAT-free!
Q. Are there rules for driving on pavements?
A. When it comes to driving on the pavement, you cannot go faster than 4mph, and any mobility scooter with an 8mph speed should be put into low range. You need to be attentive on pavements, as you are below most pedestrians' eye level, and pedestrians have the right of way. You cannot take mobility scooters or powered wheelchairs on cycle paths that are marked as cycle only.
Q. How often should I charge my Mobility Scooter / Powerchair?
A. Ideally, charge your scooter after each trip and to never let the battery get fully discharged. If you are not a regular user, charging it after use or at least once a month is sufficient.
Please note: Even though mobility scooters and powerchairs use high-quality branded batteries, It is not recommended to charge Lithium-Ion batteries overnight or when unattended.
If you have any more questions regarding mobility scooters or powerchairs, don’t hesitate to contact us today as we would love to help!